Terms & Conditions
These terms of offer for sale ("Terms of Offer For Sale") between Daynil Group Solutions Provate Limited http:///www.lamingtonroadmarket.com or its App (hereinafter referred as 'Seller/Seller's website/App') and the Buyers including online buyers and the Users of the Website/App ("You" or "Your" or "Yourself" or "User") describe, inter alia, the terms of offer for sale, sale, purchase of goods online through Seller's website/App (“online sale”).
Please read the terms of offer for sale carefully before buying any products or availing any services from the seller online. Any purchase made by you online shall signify your acceptance of the terms of offer for sale and your agreement to be legally bound by the clauses of this Terms of Sale.
IF YOU DO NOT AGREE WITH THE TERMS OF OFFER FOR SALE, DO NOT ACCESS THE WEBSITE/APP OR PLACE AN ORDER FOR ANY PURCHASE.
The Seller’s Website/App is a platform that facilitates the online sale of New products or Pre Owned or Open box or unboxed or refurbished products, online purchase of Old or Pre Owned or used mobiles or laptops and the services offered by the Seller including its affiliates/associates/service partners. The products are sold/purchased or the Services are offered to the Users through various modes. The Seller will be solely responsible to you for the products sold or purchased by you online through the Website/App.
You acknowledge that the Seller has the right to change or discontinue any Service at any time, without notice. You further acknowledge that the Seller may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that the Seller makes to the Services or mode of providing services. You agree that the Seller shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
The Seller makes available a variety of New products, refurbished, Open-box, Pre-owned/Used products any other products of trade (hereinafter referred as ‘the products’) at an agreed price to you through on –line sale or on their in-built software or on their website/App. Purchase of such products though any mode from the Seller will be subject to the Terms of Offer for Sale and such other additional terms, if any, as specified by the Seller.
Seller offers Shipping for all the products intended to be sold online on the Website/App. However, the packaging of the product depends on the Category of the Products purchased by the Buyers. Terms of shipping or packaging will be governed by this Term of sale or the Seller’s policy, which may be changed by the Seller without any notice to you.
All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands and subject to the Seller’s Warranty. However, in case any product is covered under the Seller’s warranty, it shall be specifically mentioned in the product details.
We ensure that your order will be safely delivered at your place within promised timeline. However, the same is subject to certain unforeseeable situations and circumstances beyond our control.
The Seller is liable for faults arising from products purchased or bought from the Seller only and not otherwise. You are requested to follow the procedure as laid down by the Seller for Replacement of the products.
Responsibility towards Products & Services
You should take all responsibility for your own actions in buying the product or utilizing the services purchased by you and the Seller shall not be liable for any such action.
You represent that you have the competency to or capacity to enter into and to form a binding legal contract with the Seller and are not a person barred by law from buying such product or availing services under the laws as applicable in India.
The Seller strives to provide you the best possible prices for all the products and services you buy or avail of from the Seller online. However, the Seller does not guarantee that the prices will be the lowest in the city, region or geographic region. Prices and availability are subject to change without prior notice or any consequential liability to you.
While the Seller strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, the Seller may, at its discretion, either contact you for instructions or to cancel your order and notify you of such cancellation. The Seller will have the right to modify the price of the product or service. The Seller may contact you to obtain any further instructions in connection with the sale/purchase/cancellation transaction via e-mail address or on a Mobile number or any other contact details provided by you at the time of registration or cancel the order and notify you of such cancellation. If the Seller cancels the order after the payment has been processed, the said amount will be remitted to you to your bank account; details of which will be provided by you to the Seller.
Credit Card/Net Banking Details
Delivery of the Product
Your shipping address, pin code will be verified with the database of the Seller before you proceed to pay for your purchase. In case your order is not serviceable by our delivery/logistics partners or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our logistic/delivery partner’s deliverable area. In case there is any dispute regarding the shipment of the product or services for an area not covered by the Seller, in such a case, the Seller will not be responsible for the non-delivery of the product.
In case you book multiple orders for the Products and Services in one transaction, the Seller would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics' issues and the order may be delivered step by step. If you purchase multiple Products in a single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.
Cancellation of Order : Before Shipment & Refund
You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.
For any queries or information, Lamington Road Market requests you to call on EB’s toll free No. 1800-266-4000 or email us on email@example.com by sharing your order id to resolve your queries through our customer care executive.
In order to cancel the Order, you will follow the following process :
Login to EB website/app> Go to purchase summary> click order ID> Press the cancellation tab.
Once a cancellation request is successfully registered on our Website/app by following the aforesaid process, your order shall be deemed to be cancelled.
If it is a Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.
Under some rare situations, we can also raise an order cancellation request. These situations could be –
Product out of stock with Lamington Road Market
Restrictions on the number of products you can order, as per Terms & Conditions of any offer/Discount.
Incorrect pricing or description of the product.
Payment fraud suspicion by our Credit & Fraud Avoidance Department.
Incorrect or Incomplete Buyer's Address.
Any other unavoidable or unforeseeable circumstances.
You agree that, non-completion of the order within the prescribed time-limit will not automatically entail the Cancellation of the order, if the same is as a result of the circumstances beyond our control.
A cancellation request cannot be made after your order is ready for shipment. Once the product is opened or the service is considered as delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification and in case of any sales return, we reserve our right to full and partial refunds based on the condition of the product.
Conditions to initiate returns
New Products must be returned to us within seven (07) working days from the date on which you have received the product / must be dispatched to us within seven (07) working days from the date of receipt of the product.
Open Box & Pre Owned Products shall be returned to us within fifteen (15) working days from date on which you have received the product and will be accepted only in case of following :
Stocks are dead on arrival or have a major technical problem.
Product received is physically damaged.
Product is termed as irreparable by the service centre within 30 days of purchase.
In case of Non-repairable products, you have to visit the nearest EB service centre and obtain a Job sheet which need to be uploaded in a system or to be submitted along with the request of Cancellation or during the dispatch of the product.
Process of returns & refund
You have to submit a request of Sales Return on firstname.lastname@example.org
Our Back Office Executive will get in touch with you to initiate the process of returns and after verification of the request made EB will pick up the product from your premises
Quality Check (QC) will be done by EB or its affiliates/associates/service partners to cross check the status request as made by the buyers.
Refund will be initiated on successful Quality Check of the product and status of your claims shall be advised to you through email communication
The End to End Sales Return Cycle will take 15 working days’ time.
In the event , you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Other Cases for Return/ Replacement of the Product :
Wrong Product – Wrong color/ size/ style,
Wrong item delivered or wherein product dispatched differs from the one which was ordered.
Defective Product - Manufacturing defect/ functional defects. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)
Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used after delivery by the Buyer (s) without prior intimation to us.
If the Product is returned without Original Packaging (price tags, labels & accessories)
If the Serial Number is tampered.
For Defective product that is covered under Seller/Manufacturer's Warranty.
For Damaged/Missing product that is reported after Seven (07) working days of the delivery
For Products sold under specific promotions or given by way of a gift or sample or in a like manner.
Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall process your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.
Before accepting a shipment of any product, kindly ensure that the product's packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of order or any other action of like manner.
Lamington Road Market will process your refund to the original form of payment or in the bank account of which details are provided by you to EB. The EB is free to decide the mode of payment of such Refund which includes RTGS payment system.
Refund will be processed within 15 working days from the date of Notification.
You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Lamington Road Market except defect is attributable on our part and DOA (Dead on Arrival) cases.
If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care on 1800-266-4000 within 10 working days. Refund may be refused if the product received by us is not as per your claim or Order ID is missing on the package.
The refund or cancellation may be denied if :
Product is damaged due to improper use by the Buyer.
Any item is missing from the original packaging/order delivered to the buyer.